Early Excellence

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Specialists in EYFS & KS1 School Improvement
Professional Provider of Training & Consultancy
Experts in Classroom Planning & Outdoor Design
Leading Supplier of Quality Furniture & Resources

Frequently Asked Questions

Welcome to the Early Excellence Frequently Asked Questions page. Here, you’ll find answers to the most common questions about our products, services, policies, and more. Whether you need help with an order or just want to learn more about what we do, we’ve got you covered.

If you can’t find the information you’re looking for, feel free to contact our Sales Team on sales@earlyexcellence.com or call on 01422 311314.

You can discover answers under five topics:

How to Shop with Early Excellence

Navigating the Online Shop

Service, Support & Advice

Discounts, Delivery & Returns

Product Quality, Care & Safety

How to Shop with Early Excellence

Do I need to register and sign-in to shop with Early Excellence?

Everyone who shops with Early Excellence will need to register using their email. When visiting the website using a desk-top PC, the ‘Sign in’ button can be found at the top right of the page. If you are visiting the website via your mobile phone, click on the menu in the top right of the page, and then My Account and then close the menu using the x top right.

 

You will then see a pop-up with various options, the first one being to sign in for those who have shopped with us before. The second option is to create an account with a credit card. When shopping by debit or credit card, this enables you to receive order confirmations, delivery notes and invoices. The third option is to request a credit account for your school/setting.

Do I need a Credit Account to shop with Early Excellence?

You do not need a credit account to shop with us; you can check out using a debit or credit card, although many customers set up a credit account to enable them to pay via their nursery or school budgets.

 

To pay by card simply add resources into your basket and click checkout, selecting ‘Card Payment Only’ it will ask you to sign in by completing a short form and then proceed with processing the order through card payment.

Can anyone request a Credit Account and shop with Early Excellence?

Any person working in education, in a supervised educational setting such as a pre-school, a nursery, an EYFS or KS1 classroom can shop on our website using a debit or credit card or Paypal.

 

There may be instances where an establishment would like to pay with a credit account. Any establishment with a positive credit rating can apply for a credit account with Early Excellence. There is no minimum spend required for orders placed.

 

If you would like to verify whether your establishment would be eligible for a credit account, please contact our Finance team on 01422 311 314, or email your query to finance@earlyexcellence.com. Please note we do not offer credit accounts for individual users of the website.

 

If an establishment is not eligible for a credit account, they can still purchase Early Excellence products using a debit/credit card and/or Paypal.

How do I set-up a Credit Account for my Nursery or School?

To pay on a Nursery or School ‘Credit’ account please consider the following options and if you need help, call our Finance Team on 01422 311 314 who will be happy to assist.

If your Nursery or School already has a Credit Account:

If you want to shop using your Nursery or School Credit Account, you will need to ‘sign in’ first, before adding items to your basket. This enables the website to match your email to the Credit Account and send an invoice to your Nursery / School.

 

If your Nursery or School does not have a Credit Account:

Simply complete and submit a credit application for your school / nursery. We aim to approve accounts within 1 working day. Once this has been approved, you will receive an email from our Sales Team confirming approval and activation of your Credit Account. When you receive your approval email you will need to reset your password as this is automatically generated but not stored. Click the ‘Sign In’ icon placed at the top right side of the page, enter your email address and click ‘Forgot Password’ to reset your password. This enables the website to match your email to the Credit Account and send an invoice to your Nursery / School.

 

If for any reason you need your account approval fast tracked, please phone our Finance Team on 01422 311 314. Please note any items saved in your basket prior to approval of a credit application will not be saved and will need reselecting once signed in.

I thought I had an Early Excellence Credit Account, but I can’t login to the account

Please contact finance@earlyexcellence.com or phone on 01422 311 314, and we will be able to reactivate your account.

Can I pay using a School or Personal Credit or Debit Card?

Yes, the quickest way to pay for your furniture, resources, storage and books is with a credit or debit card. Simply add items to your basket and click checkout. You will be asked to sign in before proceeding with the order. This collects your details so that we can confirm the order via your email address.

Can I lease Early Excellence Furniture and Resources and pay on Direct Debit?

Yes, you can set-up a lease agreement for orders over £5,000 exc. VAT. Please call the Sales Team on 01422 311 314 if you wish to explore leasing agreement options.

Can I shop for Classroom Furniture and Resources for an International School?

Yes, Early Excellence can ship early years furniture, resources, storage and outdoor play equipment internationally. Payment is required upfront, ahead of shipping. Find out more about international orders or contact our Sales Team on sales@earlyexcellence.com to discuss your needs further. 

Navigating the Online Shop

How do I find the products that I want to buy?

The website’s main menu and subcategories make it easy for you to navigate around all the different areas of Continuous Provision, furniture and classroom storage that you may need to enhance your Early Years and KS1 classrooms and outdoor play areas. 

 

The Early Excellence online shop is also organised by age range to ensure you are investing in age-appropriate resources for your classroom.  Each section has additional filters to narrow down your search, such as by price and product type. If you are shopping for a specific product the search bar at the top of every page is the easiest way to find a product. 

 

If you are shopping for a new nursery or classroom, it’s best to start by exploring the Complete Classroom Solutions section first. Here you will find Complete Classrooms and Complete Provision Areas for Nursery, EYFS and KS1.  

 

If you are looking for specialist early years furniture, you will find a full range of specialist early years and KS1 furniture including early years shelving units, tables and chairs, sand and water trays, as well as cloakroom units in the Classroom Furniture Units section.  

 

To shop for Continuous Provision resources, explore the Indoor Resources section where you will find all areas of Continuous Provision listed, with the most popular including: 

 

To shop for outdoor play resources, look in the Outdoor Equipment section of the website.  You will find Complete Outdoor Sheds, as well as resources for all areas of outdoor provision, including 

I have an Early Excellence Resource Brochure, what is the quickest way to order?

If you have a brochure and you know exactly what you want, then we recommend using the ‘Quick Order’ feature. This is really useful and saves time, especially if you have a lot of resources across Early Years, KS1 and Outdoor Play Areas that you wish to order. 

 

You will need to have an account. Click ‘My Account’ to the top right of the page. To the left of the page, you will see a section titled Quick Order.  This allows you to input the product code and the quantity of the items you wish to purchase. You can also use a CSV file to upload all your items into your basket in one go. 

 

Alternatively, you may wish to use the search box feature. Type in the title or code of the product you want and when it pops up, add to basket.  

 

You can also call our Sales Team on 01422 311314 who will be happy to help you place an order over the phone. 

How do I order your latest Brochures?

Simply request a set of Early Excellence Resource Brochures and we will send them out to you within the next few days. You can also find Digital Copies here.

 

Please note, that our brochures only show a selection of our early years, KS1 and outdoor range. The complete range, with up-to-date prices, can be found in our online shop.  

What is the easiest way to shop for a new Nursery, EYFS or KS1 Classroom?

There are 3 easy ways to equip a brand new, nursery, EYFS or KS1 whether it’s a new or refurbished space:

1. Shop for readymade Complete Classrooms 2-7yrs with age-appropriate furniture, shelving, tables and chairs, sand and water trays, resources and storage for each age range:   

 2. Shop for readymade Complete Provision Areas 2-7yrs with age-appropriate furniture, resources and storage for all continuous provision areas including:  

3. Contact our Admin Team on 01422 311314 to ask about our Room Planning Design Services or Enquire Online.

What is the easiest way to shop for new Outdoor Play Equipment and Resources?

There are 3 easy ways to choose outdoor play equipment and resources from Early Excellence.

 

1. Shop for Complete Outdoor Play Solutions including: (when uploaded will add links) 

2. Shop for Complete Outdoor Play Resources including:   

3. Contact our Admin Team on 01422 311314 to book a Free* Outdoor Play Planning Consultancy Services or Enquire Online. 

Can you help me set up a School-Based Nursery with the new Government Funding?

We are highly experienced at helping schools establish and resource new provision for Early Years classrooms and will be delighted to help you budget for all of the furniture, resources, storage and outdoor play equipmentMore information about the Government Funding for School Based Nurseries can be found here Simply get in touch and one of our Curriculum Team will be happy to help you with your planning and ordering.

My classroom is quite small. Which provision areas shall I choose?

This will depend on the nature of your setting, and the developmental needs of your children. In general, we’d start by recommending the following for each age group, but we can give more personalised advice – Just reach out for help.

 

When resourcing a small Nursery classroom for 2-3yrs or 3-4yrs prioritise:  

When resourcing a Reception classroom for 4-5yrs, prioritise:  

When resourcing a Key Stage 1 classroom 5-7yrs, we have three Starter Packs that have been carefully chosen for KS1, which help you prioritise these areas:

 

I need a really good Sand and Water Tray for my Early Years classroom. Which one shall I choose?

We recommend choosing a tray that has a simple design and is deep enough for children to easily reach in to scoop water and sand. Early Excellence Sand and Water Trays are rectangular making them ideal for a small number of children to stand at with enough space and depth for scooping, pouring, moulding, making tracks, using small world, etc. You can find our Sand & Water Trays here.

Do you sell Children’s Books for Early Years and KS1 Classrooms?

Yes, we sell a wide range of carefully chosen children’s books both to support high quality Continuous Provision with the Books and Puppet Areas, as well as Complete Book Sets for key Continuous Provision areas. 

Do you sell Professional Books to support teachers working in Early Years and KS1?

Yes, we sell a core range of carefully chosen Educational Texts to support teachers in developing their knowledge and understanding of quality Early Years and KS1 practice and provision including SEND, indoor provision and outdoor play in Early Years; early childhood, EYFS & KS1. 

What are your Guides to Continuous Provision? How can I order them?

You will find the complete series of our exclusive Early Excellence Guides to Continuous Provision on our online shop.  Their purpose is to support you in maximising the impact of Continuous Provision in your Early Years, Key Stage 1 and Outdoor Play Areas.

 

Simply login and add the ones you want to your basket:

Are your Woodwork Tools safe for children in Early Years and KS1?

If you take a look at the range available in the Woodwork section of our website, you will find a solid wood Woodwork Bench  for Early Years and KS1, as well as short-handled tools. Suitable for use by children age 3+ in a supervised educational setting, we have created safety guidance that we strongly recommend reading before introducing children to Woodwork.  

Do your Resources support children with SEND in Mainstream Nursery or School?

Early Excellence resources are of a high-quality and can be used by children of all ages 2-7yrs, and by children with SEND. To access specialist support to ensure that all children progress, succeed and achieve, please visit our page Meet the Needs of Children with SEND in the Early Years, which also contains some free resources.

 

When selecting resources, you will know what particular needs your children have, and we are happy to advise, so please just reach out for help.

Service, Support & Advice

Do you offer a Room Planning Service. How does this work?

One of the ways we support nurseries and schools to improve is by helping them to rethink, resource and transform their early years, KS1 and outdoor learning environments. We offer a Free* Room Planning Service to ensure that budgets over £3,000 (Exc. VAT) are spent effectively to maximise learning and teaching.  

 

When you enquire about booking a Room Plan, one of our Curriculum Consultants will call you to discuss your classroom needs. If you decide to go ahead with a Classroom Design or Outdoor Plan they will arrange to visit you in your nursery, school or virtually online.

Whilst meeting you they will review your classroom environment and/or outdoor areas and work alongside you to draw up classroom plans and support you to invest wisely in new furniture, resources and outdoor equipment for your Early Years or KS1 environments. Discover more information about the Early Excellence Room Planning service 

How do I book a Indoor Room Plan and gain help to design my early years or KS1 classrooms?

Simply compete the Online Form or contact our Admin Team on admin@earlyexcellence.com

 

Our team will get back to you straight away to find out how best we can helpIf your classroom refurbishment budget stretches to over £3,000 (Exc. VAT), you will be able to book a Free* Room Plan, which is offered free when spending over £3,000 (Exc. VAT) on furniture and resources. If your budget is below £3,000, please do still get in touch as there are other ways we can support you to spend this wisely. 

Do you plan Outdoor Play Areas for Early Years and KS1?

Early Excellence provide expert support to nurseries and schools developing their Early Years and KS1 outdoor play areas, so when your outdoor area needs attention and you want to make improvements, our Curriculum Consultants will help you every step of the way. You can book a consultancy or, if you have £3,000 (Exc. VAT) or more to spend on your outdoor areas, we can offer you a free design service to help you plan out your space and select the resources you need to elevate children’s learning opportunities.

How do I book an Outdoor Consultation and gain help to design my Outdoor Areas?

If you have £3,000 (exc. VAT) or more to spend on your outdoor areas, you can take advantage of our free design service which will help you to plan out your space and select all of the outdoor equipment and resources you need to enrich children’s outdoor learning opportunities. Book an Outdoor Design Consultation Today or discover more information about the Outdoor Design Service. 

 

If your budget is below £3,000 (exc. VAT), please do still get in touch as there are other ways we can support you spend this wisely. 

I only have a small budget for resources. Can I still have a Free* Room Plan?

Helping you to prioritise and spend your budget, however big or small, is something we are happy to do. Even if you don’t have the £3,000 (exc. VAT) minimum spend for a Room Plan, you can still make contact with our Curriculum Team who will be happy to chat to you and advise on how best to make small improvements to your environment that can make a big difference to learning and teaching. We’ll happily help you to prioritise what you need, finding ways to refresh your classroom on a small budget. Simply contact our Admin Team on admin@earlyexcellence.com or complete the Online Form.  

My School is applying for a Government Funded School-Based Nursery. Can you help me plan my Nursery?

Yes, Early Excellence can help you set-up a new nursery using the funding for School-Based Nurseries. We have a range of options including our ready-made and fully equipped nursery classrooms for 2-3yrs and 3-4yrs. The sets include all furniture units, resources and storage along with additional enhancement items such as sand and water trays. Please get in touch with admin@earlyexcellence.com to find out how we will support with this.  

 

We offer a full range of specialist nursery furniture to support learning and teaching, carefully curated resource packs for setting up continuous provision, as well as many storage options, all safe and of high quality for young children to use every day. You can find further information about our Nursery Classrooms here.  To learn more about rapidly creating inspirational and enriching learning environments for 2-4 yrs read our blog: Government Funding for 300 School-Based Nursery Classrooms.

How do I know which size furniture to order for my classroom?

We offer our classroom furniture in 3 heights: low level, mid level and high level:

 

  • Low level furniture units designed for early years are recommended for use in 2-3yrs nursery rooms, but can also be used in 3-4yrs nursery classrooms, as well as to offer a variety of heights in older year group classrooms, such as reception or KS1 
  • Medium level furniture units are suitable for nursery 3-4yrs or for use in KS1 where classrooms are smaller, and space for continuous provision is often more limited.  
  • High level furniture units are ideal for Reception classrooms where there is often more space for larger areas of Continuous Provision. A combination of high level and mid level furniture units are sometimes used, creating the best spaces for all areas of provision. 
Is it good to have different heights of furniture in an Early Years classroom?

The most important thing is to have furniture that creates a suitable amount of space for each of your Continuous Provision areas. It is not unusual to combine different heights, but don’t be tempted to choose low level furniture units for older year groups, as height is needed to enclose a space, provide room to display resources effectively and promote greater focus and concentration. We offer three heights of High-quality furniture for Early Years and KS1 that work well together and complement each other.

 

You can find advice about how to set up your Continuous Provision here.

Which size tables and chairs do I need for my Nursery, Early Years and KS1 classrooms?

Early Excellence tables and chairs are available in 3 heights, please see the table below for guidance on which heights to choose for your early years and KS1 classrooms.
Early Years Furniture Height Chart - Early Excellence

 

For further advice, please contact our Sales Team who will be happy to help on 01422 311314 or email sales@earlyexcellence.com

I’m ordering a lot of Early Years Furniture and Resources. Can I get help to create my order?

Of course you can! Our Sales Team can help you to quickly find the furniture, resources and storage you need, as well as outdoor play equipment, and they will recommend which age range and furniture styles to choose for your children and space. Our Curriculum Team can also help.  Simply email the Sales Team on sales@earlyexcellence.com or call on 01422 311314.

I’m not 100% certain what I need. How do I get help with my order?

Contact our Sales Team who will be happy to help as much as they can or, if you need guidance from one of our Curriculum Team, we can offer that as well, free of charge.  Simply call 01422 311314 or email sales@earlyexcellence.com

How do I contact your Curriculum Team for help?

At Early Excellence we have a really helpful Curriculum Team consisting of highly experienced educational leaders and EYFS & KS1 teachers who can advise you on any aspect of your practice and provision. They are also well versed at helping schools and nurseries to equip their classrooms. You can contact them through our Admin Team on admin@earlyexcellence.com. If you know which Curriculum Team member you want to speak to, simply ask for them to contact you.

How do I contact your Sales Team for help?

To contact the Sales Team email sales@earlyexcellence.com or call on 01422 311314.

How do I contact your Finance Team for help?

To contact the Finance Team email finance@earlyexcellence.com or call directly on 01422 314993.

Discounts, Delivery & Returns

Is there a minimum spend on the Online Shop?

There is no minimum spend or order value. The size of the order will determine the delivery or international shipping costs.

Do you offer any discounts?

We focus on providing high-quality products, great advice and excellent customer service.  All our products aim to offer excellent value for money and are sold to everyone at the same price, regardless of the order value. Therefore, we do not offer discounts or have discount codes unless we are working on a significant training and resource project with a National Organisation, Nursery Chain or MAT.

 

If you are looking to refresh your learning environment within a defined budget, then explore these discounted classroom resources & storage solutions. These items are end-of-line stock or items which no longer feature in our complete resource collections, so you can expect the usual Early Excellence quality, but with up to 50% off their original price.

How much will delivery cost?

Delivery charges vary dependent on the size and value of your order, and whether large items such as furniture and/or outdoor play equipment are part of your order, as these are delivered and installed by our in-house team. Charges are applied at checkout. You can find out more information about our delivery charges here.

Do you ship Furniture and Early Years Resources internationally?

Yes, Early Excellence can ship early years furniture, early years and KS1 resources, as well as outdoor play equipment internationally. Please find our shipping internationally information here or contact our Sales Team on sales@earlyexcellence.com to discuss your needs further.

How long will it take for my order to be delivered?

Delivery times vary depending on the size of your order and whether it includes larger items of furniture or outdoor play equipment.

 

  • Resources Orders – Resource ONLY orders (without large items) are usually delivered within 5 working days of receiving your order. We use DPD as our preferred delivery partner for small parcels.
  • Furniture & Large Orders – Orders that include furniture and large items such as complete provision areas, sand and water trays, mud kitchen benches and/or outdoor play equipment or similar, are delivered by our Inhouse Delivery Team within 10 working days of receiving your order.
  • Complete Classrooms, Room Plans & Outdoor Store Orders – We aim to deliver whenever is convenient to you, usually within 10 working days although this maybe longer during busy periods. Our Sales Team will be in touch as soon as you order to discuss delivery dates and access information with you. If you have an urgent deadline, please let the Sales Team know as they will do their best to help. All large items and furniture arrive ready assembled or are assembled by our delivery drivers on site.
  • International Orders – Our Sales Team will manage your enquiry personally and be able to advise you of costs and shipping lead times.  Please contact our Sales Team on sales@earlyexcellence.com
I urgently need my order. Do you have a next day delivery service?

Yes. A next day delivery service for smaller orders is available if needed, and we can prioritise larger orders as needed. Please phone the Sales Team before 11am on 01422 311314 or email sales@earlyexcellence.com to discuss your needs. The team will do their best to help you.

Do you arrange deliveries in the school holidays?

Yes, we can usually deliver at any time to suit you. Please use the ‘notes box’ at the checkout page to advise us of any closure dates, and to highlight the dates when someone will be available to accept the order. Alternatively, please email sales@earlyexcellence.com with your order number and delivery requirements.

 

If you have a large order or an order containing furniture our Sales Team will be in touch with you to arrange a delivery date to gather access and contact details.

Can I track my order?

If your order is resources ONLY and being delivered by DPD, our preferred courier, we will email you a tracking number when we have despatched your mail order. If you are unsure of how to track the delivery please contact our Sales Team on sales@earlyexcellence.com who can support you.

 

For larger orders and orders containing furniture our Sales Team will be in touch with you to arrange a delivery date, and you can communicate with them as needed, to check the progress of your order.

Will I need to assemble Early Excellence Furniture when it arrives?

No! At Early Excellence do our best to take the weight off your shoulders and provide you with a  complete service. ALL of our furniture arrives fully assembled, or is assembled onsite by our Delivery Team.  We will also take everything into your classrooms and can help to set it out for you.  There is no DIY involved!

Will the Delivery Team help take things into the classroom?

Yes. Larger orders will be delivered by our Inhouse Delivery Team who will deliver the order straight into your classrooms. If you have an Early Excellence Room Plan, they will position the furniture according to the plan, leaving you with more time to focus on unboxing your resources and setting up your new outstanding classroom environment.

I need to return an item. How do I do this?

If you change your mind about your purchases or receive an incorrect or damaged item, you have 10 working days from receipt in which to inform us and arrange collection / return. Please contact our Sales Team on 01422 311314 or email sales@earlyexcellence.com for more support. We offer a no quibble returns policy for unused items, or items damaged on arrival within 10 days of receipt. For more information, please see our delivery and returns page.

 

Our Early Excellence furniture has a 10yr manufacturer warranty, please click here for more information and T&C’s.

Some of my resources have broken, can I send them back?

We will do our best to help and if there is a quality issue we will replace free of charge. We do not replace items free of charge that are damaged by normal everyday wear and tear, or by over enthusiastic children! If you have any concerns regarding the quality of your resources, please contact our Sales Team on 01422 311314 or email sales@earlyexcellence.com

Does Early Excellence Furniture have a manufacturer’s warranty?

We offer high-quality furniture suitable for use in well-supervised, Early Years and KS1 classrooms 2-7yrs.  Our furniture comes with a 10year warranty, T&Cs apply.

Can I return or repair a broken piece of furniture?

As always, we will do our best to help. Our furniture comes with a 10yr warranty, covering normal everyday use in indoor classrooms 2-7yrs, age-appropriate dependent.  Furniture damaged as a result of misuse, lack of proper care, water left on the units or due to being placed outside, is not covered under this warranty. If you have any concerns regarding the quality of your furniture, please contact our Sales Team on 01422 311314 or email sales@earlyexcellence.com

 

It may be more cost effective to repair your furniture rather than replace it, so please do enquire about this option.

Product Quality, Care & Safety

Why are Early Excellence products such good value for money?

Shopping with Early Excellence guarantees you the best quality. We are leading specialists in early years and early primary school education; Early Years and KS1, so you know that everything you purchase will enrich young children’s learning and be of the best quality.

 

With over 25 years of experience of supporting schools to improve in Early Years and KS1, we take great pride in providing only the most educationally appropriate, and high-quality early years furniture, classroom resources and outdoor play equipment for children aged 2 to 7 years.

 

We supply Complete Classroom Solutions and ready-made Complete Provision Area Sets for all areas of learning, making developing your Continuous Provision in Early Years and KS1 easy. Chosen with expert knowledge of how young children learn, the importance of Continuous Provision and the EYFS curriculum, as well as the vital role of the adult, you are assured of improved outcomes from your investment.

 

Whether selecting new resources for your EYFS or KS1 classrooms, or setting up a brand-new nursery, classroom or outdoor play area, you will always receive outstanding products and excellent customer service from Early Excellence.

Are Early Excellence products easy to maintain?

To ensure that your resources and classroom furniture last for years to come you will need to ensure that they are well cared for and used as intended, within an effectively supervised educational environment.  Explore our general care and guidance advice and product specific care guides to find out more. If you are unsure, please contact the Sales Team at sales@earlyexcellence.com who will be happy to support you.

Do Early Excellence products meet safety standards?

Yes, all our furniture and resources meet relevant, and current safety standards, and everything is thoroughly checked by our Curriculum Team for suitability of use in effectively supervised educational settingsYou can find all our safety guidance here.

Where can I find your product safety information?

When you receive your order, you will also receive a physical copy of the general product safety guidance along with any specific guidance for a product you have ordered, such as Woodwork and Mud Kitchens.  All of our Safety & Care Information can be found here.

Are Early Excellence products sustainable?

Sustainable Forestry & Certification
All of our furniture is manufactured in the UK using wood-based panel products certified by PEFC and/or FSC. This means that the timber is from verified, well-managed forests, which ensures a renewable and sustainable resource with the lowest possible environmental impact.

Can I offer feedback about a product I have received?

That will be really helpful, thank you. Please email your feedback to sales@earlyexcellence.com

I have a suggestion for a new product, who can I contact?

We love receiving suggestions for new products, please email these to sales@earlyexcellence.com and we will let you know if it becomes something that we introduce into our range.

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