Company Overview
Early Excellence is a well-established, dynamic, and innovative company with an outstanding reputation for supporting schools across the UK and internationally. Specialising in high-quality early years education for children aged 2–7, we focus on school improvement by advising leaders, training teachers, and equipping classrooms and outdoor areas. Passionate about children’s learning and development, our mission is to enhance the educational experience of young learners through exceptional products, services, and professional support.
Early Excellence is committed to Safeguarding and Child Protection, modelling best practice procedures and holding a strong culture for keeping children and vulnerable adults safe.
Position Overview
We have a fantastic opportunity for a Training & Events Administrator. Working in a fast-paced, dynamic team, this is a highly rewarding role for someone who has strong administrative skills and enjoys interacting with and supporting customers.
You will be an experienced administrator seeking to advance your career with the opportunity for future career progression. The key to being successful is having a strong drive for success and a passion for going above and beyond to get the job done. With the right experience, personality fit and an attention to detail mindset, this role will bring great rewards.
You should also be professional, approachable, and able to work effectively and collaboratively with people at all levels across the business.
Key Responsibilities
- Answering telephone calls from customers and suppliers and connecting them through to the correct internal department
- Management of the admin inbox, forwarding any correspondence to the relevant department, and responding to customer queries
- Booking accommodation and transportation for trainers
- Liaising with trainers to obtain course materials and formatting presentations
- Maintain and carry out processes in place in relation to presentations, monitoring records, spreadsheets and databases
- Creating and managing course booking enquiries through the on-line booking system including raising credit notes and amending course booking orders as required
- Assisting customers and delegates with technical enquiries relating to the online learning portal and booking system
- Producing and sending pre and post course communications to course delegates
- Setting up online webinars, IT support and ensuring all course materials, evaluation forms and marketing materials are sent out
- Processing of evaluation forms and sending feedback to trainers
- First line technical support for delegates and speakers using webinar platforms such as Zoom and Go to Webinar
- Editing webinar recordings to be used on the online training portal and uploading course materials
- Assisting with the administration and technical webinar support of external and national courses and events as required
- Assisting the wider team and the senior leadership team as required
Key Experience / Skills
- Previous administration experience with sole responsibility for success of key tasks – minimum of 2 years required
- Educated to degree level (desirable)
- Experience of using webinar software such as Zoom, Microsoft Teams and GoToWebinar (preferred)
- Professional telephone manner, experience, and confidence to deal with calls and queries
- Excellent communication skills and a keen eye for detail and presentation
- Strong working knowledge and proficiency of Microsoft Office (PowerPoint, Word, Excel) is a necessity
- Ability to deliver high quality, accurate work within required deadlines
Key Attributes & Commitments
- Passionate about delivering a high level of customer service
- Excellent communication and interpersonal skills
- Makes positive contributions to the wider team
- Highly motivated and flexible
- Highly organised with a proactive, “can-do” mindset
- The ability to prioritise workload to deliver on deadlines
- Strong attention to detail and a methodical approach
- Ability to work independently and manage priorities effectively
- Comfortable working in a fast-paced office environment and confident on the phone
Contract Details
- Hours: Full time, 8:30am – 5:00pm, Monday to Friday
- Contract Term: Full time, Permanent
- Location: Elland, West Yorkshire – Office based
- Starting Salary: £25,000 – £26,000 per annum
What We Offer
- Highly professional, great team atmosphere
- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays and an extra day off for your birthday
- Potential for remote working, one day a week
- On-site free parking
- Modern office facilities
- 25% staff discount
How To Apply
If you have the skills and experience outlined above and would like to be considered for
this role, please apply to recruitment@earlyexcellence.com